ABOUT US

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We are a family business with 15 years of experience in accommodation in Puerto Natales and a few years in the tourism business.

Among our achievements there is one that is very important which is becoming the first hostal granted with the Superior Tourism Category approved with the Q Seal by the SGS of Sernatur. All our rooms are equipped with private bathrooms. We have been improving our services and facilities; we were also given a certificate for excellence by Trip Advisor four years ago, for our clients who are looking for a place to stay in Puerto Natales to visit Torres Del Paine, El Calafate among others.

These are the values and aptitudes where we excel:

AMIABILITY
SERVICE ATTENTION
CORDIALITY
WARMTH
MANAGEMENT
CLOSENESS
SEE ROOMS

MISSION

As a family business established in Puerto Natales, we focus on providing a closer, warm and customized experience towards our clients to make them feel like home, and the trust to be guided through their trip to Torres del Paine, Calafate, Balmaceda and Serrano Glaciers, among others.

 

OUR VISION

To provide a service that is responsible, innovative and leader as for the community of Puerto Natales and our hostal and we hope to keep providing the needs that Natales and Torres del Paine demands on these days.

 

CSR

Committed to the format of the local culture, from October of this year (2018), we will begin our new and innovator project named "Free City Tour Puerto Natales". This project was introduced by our management and is looking to teach all our visitors in a 2 hour walk the history of Puerto Natales from a didactic and cultural point of view. The tour will include bilingual guides, visit to the most important places within the city and also a visit to the main museum where you will have to pay your entry which costs $1,000CLP. After the tour is done you will be asked to leave an optional tip which will be subject to your criteria according the service given.

 

COMMITTED WITH THE PATAGONIA

In our hostel we dream with water free of contamination and we think that taking care of the Patagonia is everyone's task. We try to limit the daily washing of towels, to avoid the abuse of water, we suggest to our passengers to leave on the floor towels to be washed and hang the ones you are using.

 

 

TOURIST PACKAGES

Your stay in our hostel we offer and organize excursions to Calafate, Balmaceda and Serrano Glaciers, Torres del Paine among others, where you can visit some of the most beautiful places in Chilean Patagonia.

6 OPTIONS
Servicio debox launc, Almuerzo y Cena, Servicio de Cafetería
SERVICE: TOURS COLLATION, LUNCH AND DINNER, CAFETERIA, RESTAURANT AND OF LAUNDRY.
TORRES DEL PAINE
MILODON CAVE
GLACIERS
SEE TOURIST PACKAGES